CompTIA has created a six-step process for troubleshooting. The first step in the process is to identify the problem. Which of the followings steps resembles the next step in the methodology?

a. Establish a theory of probable cause.
b. Document findings, actions, and outcomes.
c. Test the theory to determine the cause.
d. Establish a plan of action to resolve the problem and implement the solution.

A. The first step to troubleshooting is to always identify the problem prior to taking action. The second step to troubleshooting is to establish a theory of probable cause that leads to finding the problem.