Generally, total inspection is a desirable quality control technique for all types of office work

Individual Web pages or clusters of pages that function as supplements to a primary site are ________

A) search engine optimization B) pay-per-click ads C) delighters D) microsites E) touch points

What can be done to make a sympathy message more meaningful to the receiver?

A) Use generic writing that will work for most situations B) Buy a card or preprinted message C) Include a similar experience you have had to deal with D) Write it as soon as you hear the bad news E) Write it by hand