If rouleaux is suspected as being the cause of a positive Rh control in the immediate spin phase, what action should be taken?
a. Incubate the test and control at 39.2 ° F (4 ° C) for 10 minutes
b. Incubate the test and control at 98.6 ° F (37 ° C) for 15 minutes
c. Repeat the test and control using saline washed red blood cells
d. Repeat the test and control using warmed red blood cells
Answer: c
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The process of interrogating callers with medical questions to elicit information and then determine the proper level of response is known as:
A) telephone triage. B) acuity assignment. C) call queueing. D) priority dispatching.
Jenny is the administrative medical assistant in charge of scheduling appointments. She has just received a call from Carol Frazier. Mrs. Frazier received a missed appointment card in the mail and is insistent that she did not miss any appointments
She is very upset. Discuss how Jenny can resolve the situation in a professional manner. What will be an ideal response?