In addition to considering both the division's operating income and its average total assets, residual income incorporates top management's target rate of return

Which of the following is not one of the three questions to ask after a trust violation occurs?

a. Is the trustee innocent of committing the transgression? b. Did the trustee mean well by his or her actions? c. Should the violation be attributed to the situation or the person? d. Is the personal shortcoming fixable or is it an enduring characteristic of the trustee?

The place section in a marketing plan covers tactics to distribute the organization's products or

services to the customer. Indicate whether the statement is true or false