In contingency theory, there is no "one best way" to lead; it depends on the _____

Mini-Case Question. Coller Inc, because of a weak competitive advantage, is unable to produce desired levels of performance, and considers using a strategic market plan that allows it to exit the market slowly

The firm decides to improve its short-run performance by reducing marketing and sales expenses and systematically raising prices. In this example, Coller Inc is most likely to be using which of the following defensive core strategies? A) a decentralization strategy B) a disintermediation strategy C) a harvest for cash flow strategy D) a divest for cash flow strategy E) a reduce market focus strategy

When refusing a claim or request for adjustment, what should be the goal of the indirect format message?

A) Explaining to the audience how to prevent similar issues in the future B) To avoid accepting responsibility while not blaming the customer C) To start a dialog with the customer on potential solutions D) To demonstrate why you cannot comply E) To minimize the potential for legal action by the reader