The business segmentation variable of ________ refers to customer desires such as service support, cutting-edge technology, or financing terms

A two-year study that traced the levels of job satisfaction and absenteeism of health-care workers revealed that ________

A) absenteeism declined when satisfaction rose, and absenteeism rose when satisfaction declined B) absenteeism rose when satisfaction rose, and absenteeism declined when satisfaction declined C) the relationship between levels of job satisfaction and absenteeism could not be measured D) changes in the levels of satisfaction had no appreciable effect on rates of absenteeism

Individuals likely to experience negative moods at work, feel stressed, and generally have a negative orientation toward the work situation are said to be ________

A) unmotivated B) pixilated C) low on neuroticism D) high on neuroticism