The manager of a computer service center knows that quick service is the top priority for customers. Accordingly, the employees are encouraged to solve customer difficulties fast, but there is no set time period for service delivery
Which gap could cause unsuccessful service delivery in this situation?
In this situation, there exists a gap between the management perception and the service-quality specification. Although, the management has correctly perceived the customers' want, it has not set a specific performance standard for employees.
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Kylie, the "in-house" corporate attorney for Riverside Boats, suspects that Riverside's directors and officers have altered the books and engaged in activities are subject to criminal and civil sanctions. Kylie
a. must resign immediately. b. cannot tell anyone what she has learned, because she is bound by the attorney-client privilege. c. is protected by the Sarbanes-Oxley Act because she is an outsider. d. must report what she knows to the SEC.
An employment application is a legal document
Indicate whether the statement is true or false