Services high in ________ qualities are those services that have characteristics that the buyer normally finds hard to evaluate even after consumption

Which of the following characteristics is most crucial for Jay's sales success?

A. Age and maturity B. High energy and stamina C. Empathy D. Ability to deal with stress E. Problem-solving

According to the historically important work of Alfred D. Chandler, when choosing an organization structure, managers should first

a. study what the competition is doing. b. be aware of the strategy. c. draw a hundred boxes to choose from. d. look for the least expensive structure.