As e-business matures and more companies conduct business online, consumers can engage in comparison shopping more easily

An agency relationship may NOT be terminated by

a. completion of the agreement. b. expiration of the terms of the agreement. c. agreement of the parties. d. someone outside the agency relationship.

All of the following are roles for leaders in a team environment except?

a. obtaining necessary training b. continuing to do real work c. helping the team develop an implementation plan d. setting norms for the team