Members conversing and connecting with one another using cell phones or other mobile devices best describes

Social media ads prompt purchase at least three times more often than emails, and the average order value from social media ads is thought to be 17 percent higher

Indicate whether the statement is true or false

When the physical product cannot be easily differentiated, the key to competitive success may lie in adding valued services and improving their quality

The main service differentiators are ordering ease, delivery, installation, ________, customer consulting, maintenance, and repair. A) technology intensity B) responsiveness C) ease of use D) customer training E) adaptability