The basic customer satisfaction model is often called ________ because it presumes that levels of customer satisfaction with a product or service are determined by how well the product performs relative to what the customer expects
A) a high confirmation/low confirmation model
B) an expectation confirmation/disconfirmation model
C) a negative confirmation/positive confirmation model
D) a need satisfying/dissatisfying model
B
Business
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All of the following are true about fixtures except
A) fixtures typically start as personal property. B) if the seller is going to keep a fixture, it must be excluded in the purchase agreement. C) trade fixtures are treated the same as all other fixtures. D) the intention, attachment, adoption, and agreement are all used to define a fixture.
Business
In a linear programming formulation, a statement such as "maximize contribution" becomes a(n):
A) constraint. B) slack variable. C) objective function. D) violation of linearity. E) decision variable.
Business