If, during the course of a discussion about the widespread corruption in soccer's world-governing body, FIFA, a person says that all soccer players are overpaid divas who are the root of all evil in the game, that individual is using

Many American are actually less afraid of public speaking than

they are afraid of heights. Indicate whether the statement is true or false

While conducting a training session on conflict management, the trainer is challenged by a trainee who had a negative experience when trying to handle a similar situation. What strategy does your text suggest might be helpful?

a. Ignore the trainee. b. Ask him or her to explain and expand on their experience. c. Acknowledge that negative experiences are inevitable and using the skills offered in training may reduce the negative experiences. d. Ask the trainee to demonstrate the problem and brainstorm for solutions.