Fact-finding and advisory arbitration can be far more successful in the public sector than the private sector because of political pressures

Which of the following statements about the glass ceiling is true?

A) In 2004, only about two percent of the corporate offices of the Fortune 500 were filled by women. B) Kraft Foods has about a quarter of its corporate positions filled by women. C) Unions such as the Communication Workers have opposed any efforts to help females and insist the company operate on a strict seniority basis. D) None of the above is true.

In addition to treating employees with respect, smart entrepreneurs see customer service as an investment that builds long-term value for their companies through ________

A) listening to customers and providing superior service B) setting standards and measuring performance C) examining the company's service cycle and empowering employees D) All the above build long-term customer service value.