Which of the following is a customer satisfaction measure that indicate the success of the compensation system designed by the HR department of an organization?
A. Competitiveness in local labor market
B. Ratio of average salary offers to average salary in community
C. Per capita (average) merit increases
D. Percentage of overtime hours to straight time
E. Ratio of recommendations for reclassification to number of employees
Answer: A. Competitiveness in local labor market
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A) Single comparison contrasts B) Multiple comparison contrasts C) A priori contrasts D) A posteriori contrasts
When an organization is using the ________ model of decision-making, it becomes an "organized anarchy" in which the decision about which alternative to select depends on which manager or coalition has the most influence or power to sway other
decision makers at that moment. A) incrementalist B) Carnegie C) garbage-can D) rational