Advertisements for food products and cleaning supplies once directed exclusively to women now must also be geared towards men. This is an example of the consumer behavior trend of:

Which of the following is shown on the balance sheet as well as the statement of cash flows?

A) Stockholders' equity (ending balance) B) Net income C) Total assets (ending balance) D) Cash (ending balance)

Which of the following best describes customers who tend to be dissatisfied or somewhere in the middle, switch to competitors, and are unhappy with you?

A) Loyalist/Apostle B) Defector/Terrorist C) Mercenary D) Hostage