Don't take ________of someone who is not posing for you

While listening to Marylou's story about a narrowly escaping a near-accident in her car, Phil

is focused on the facts of the matter and is less concerned with Marylou's emotions and feelings. This is because Phil tends to be which kind of listener? A) analytical B) critical C) relational D) task-oriented

When nonnegotiation takes the form of pressing your own point of view until the other person gives in, it is called

A) avoidance. B) steamrolling. C) blasting. D) hammering.