Briefly describe three major trends in IT management

What will be an ideal response?

1. IT governance is becoming more of a collaborative effort between IT and the business.
2. Outsourcing is becoming a way of life for many IT organizations.
3. The role of IT is shifting from application delivery to system integration and infrastructure development.

Business

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How you respond to a customer complaint often depends on your company's policies for resolving this type of issue

Indicate whether the statement is true or false.

Business

When the Fed loosens monetary policy, interest rates will ________ and money supply will go ________

A) up; stay the same B) down; stay the same C) go down; go up D) go up; go down

Business