There are some problems that cannot be solved, but we can change the way we think about the problem. What coping method is being used when a person says, "I'm devastated that our home was flooded, but at least it is still standing. Some of the houses closer to the river are completely gone"?

The four __________ maxims are aspects of a speaker's utterance that the listener attends to in deciding whether to accept the statement at face value, and they can be summed up by four characteristics of an utterance, namely quality, quantity, relevance, and manner.

Fill in the blank(s) with the appropriate word(s).

Having resources necessary for success such as psychological or financial assistance is one of the eight characteristics of effective working groups known as

a) trust and collaboration. b) external support and recognition. c) leadership. d) a sense of group unity.