Languages, menus, and other facilities by which users interact with the database are collectively called a(n):

The method of identifying the true source of conflict and resolving it systematically is called,

A) frame the outcome in positive terms. B) disarm the opposition. C) confrontation and problem solving. D) begin with a plausible offer, but allow room for negotiation.

The informal network of communication that is a natural part of the organization's complete communication system is referred to as ________

A) interference B) noise C) grapevine D) cliquishness E) racket