To motivate individuals and teams to work toward organizational goals, managers can use a combination of individual and group-based ______.

A(n) _____ is a way of performance evaluation that provides managers a choice to look at the overall company performance or the performance of departments of functions (such as training) from the view of internal and external customers, employees, and shareholders.

Fill in the blank(s) with the appropriate word(s).

When granting the claim when the customer is at fault, what should be included in the body of the letter?

A) An apology B) A clear indication of what the customer did wrong C) A clear indication of how the customer can avoid a similar issue in the future D) The discouragement of similar claims in the future E) Contact information so the customer can discuss further concerns