After conducting a force-field analysis, the group should strive to minimize the driving forces

A person with a vast experience in MNCs is giving a presentation prior to her starting an online training course on handling international trade

She uses a strong voice, maintains direct eye contact with members of the audience, and uses a measured delivery in addition to using humor. Which function is the presenter playing? Why? a) Rapport; it increases the audience's receptivity to the message b) Motivation; it links the topic and thesis statement to listeners' lives. c) Orientation; it states the topic to be discussed. d) Conclusion; it provides a sense of completeness and closure.

If you don't hesitate to give your friend a ride to school when her car breaks down because you know that she would do the same for you, you are engaging in what relational maintenance behavior?

A. sharing tasks B. assurance C. convergence D. social networking