An individual's available behaviors in a given circumstance constitute his or her ________

An effective delivery style is

a. conversational, indirect, obtrusive, and intelligible. b. intelligible, conversational, direct, and unobtrusive. c. entertaining, conversational, indirect, and unobtrusive. d. intelligible, indirect, unobtrusive, and memorized.

All of the following may contribute to high emotional intelligence EXCEPT

a. having a high intelligence quotient. b. knowing how to manage your feelings. c. knowing how to read and respond to the emotions of others. d. having the ability to control your impulses. e. having the ability to delay gratification.