An individual's listening style is based on a set of attitudes, beliefs, and predispositions regarding the information he or she receives

Which of the following verbs is not an appropriate goal for an informative presentation?

a. explain b. influence c. instruct d. clarify e. describe

Which method in the visualization step describes the favorable conditions that will prevail if the audience accepts the speaker's plan of action?

a. the positive method b. the negative method c. the contrast method d. the neutral method