Becoming mindful of the emotions that we experience as they occur
a. may improve our emotional intelligence.
b. is related to intelligence quotient scores.
c. is an innate ability for every person.
d. promotes impersonal relationships.
e. is associated with leaders who have lower emotional intelligence.
a
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According to Andersen’s Cognitive Valence Theory, ______ are templates that people use to help them label behavior as appropriate or inappropriate.
A. cognitive valencers B. chronemic vocalics C. tangible aids D. past experiences
John, as a third party conflict resolution participant, tells a joke at the beginning of a meeting with Jill and Anthony, who are in the process of a nasty fight over a work related issue. John is using which kind of tactic?
A. procedural B. nondirective C. directive D. reflexive