The candidate listened to the young widow note how she was left to care for two
children and to do so without child care while working a minimum wage job. He
responded:
"I feel for you. Raising children is never easy, but you face even greater
challenges and difficulties. Clearly, we must provide more help for people in your
situation. Thank you for sharing your story with us." The candidate's show of support
and understanding for the woman's feelings are indicative of what sort of listening?
A) Listening for appreciation
B) Empathic listening
C) Informational listening
D) Critical listening
B
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Bias in language can be directed against ________
A) age B) class C) sexual orientation D) ability E) all of the above
What are the three D's that inhibit listening?
a. distraction, disorientation, and defensiveness b. defensiveness, deadlines, and deluges c. distraction, defensiveness, and deadlines d. disco, dead, and dive