A significant component of costs of quality is the opportunity cost of the contribution margin and income forgone from lost sales, lost production, and lower prices that were a result of poor design and conformance quality

Which of the following is not an aspect of workplace etiquette?

A) Behaviors B) Position C) Habits D) Nonverbal communication E) Technology Answer: B Explanation: B) Workplace etiquette includes a variety of behaviors, habits, and aspects of nonverbal communication. Etiquette should be practiced in all areas of behaviors, habits, nonverbal communication skills and technology use. Use of proper business etiquette should not be dictated based on position within the organization.

According to the Boston Consulting Group (BCG) matrix, when both market growth and relative market share of a product is high, it is known as a:

A) cash cow. B) dog. C) star. D) problem child.