Calculate the customer loyalty index if the customer history is average, the purchase amount is below average, the desire to repurchase is high, the product preference is strong, and there is no customer recommendation

The more powerful party has the capacity to determine the negotiation outcome, but does not necessarily use that power

a. true b. false

Describe some of the measurements that might be used to assess the effectiveness of intangible aspects of MPR

What will be an ideal response?