The "Balanced Scorecard" approach to performance measurement balances
a. concerns for financial performance and business processes with customer service and organizational learning.
b. findings from the monitoring of activities with decisions by policy makers about what programs are most important.
c. concerns for establishing standards and regulating behavior with the organization's capacity to carry out its goals and objectives.
d. the level of resources available with the desires of clients and stakeholders.
a
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Which of the following was NOT a qualification for voting when the Constitutional Convention convened in 1787?
a. being white b. being a male c. being a property owner d. being 18 years of age or above e. All of the above were qualifications for voting in 1787
According to the study discussed in the text, in which of the following countries do people ages 18 and older have the highest level of trust in government?
A. Italy B. United States C. France D. Germany E. India