Which of the following is NOT considered a step in the decision-making process?
A) Clearly define the problem and the factors that influence it.
B) Select the best alternative.
C) Develop specific and measurable objectives.
D) Evaluate each alternative solution based on its merits and drawbacks.
E) Minimize costs whenever possible.
E
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Motivation theories are culturally sensitive and managers should be sensitive to national differences. In India, a study found that managers who empowered their employees were given
a. higher productivity. b. greater innovation and self-efficacy. c. weaker productivity and increased absenteeism. d. low ratings by their employees. e. continuance commitment.
Physical products are not involved in which type of service?
a. repair services b. nongoods services c. rented-goods services d. owned-goods services