Use exponential smoothing with trend adjustment to forecast deliveries for period 10. Let alpha = 0.4, beta = 0.2, and let the initial trend value be 4 and the initial forecast be 200
Period Actual
Demand
1 200
2 212
3 214
4 222
5 236
6 221
7 240
8 244
9 250
10 266
Actual Forecast Trend FIT
1 200 200.00 4.00
2 212 202.40 3.68 206.08
3 214 208.45 4.15 212.60
4 222 213.16 4.27 217.43
5 236 219.26 4.63 223.89
6 221 228.73 5.60 234.33
7 240 229.00 4.53 233.53
8 244 236.12 5.05 241.17
9 250 242.30 5.28 247.58
10 266 248.55 5.47 254.02
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Which of the following is NOT a model for evaluating consumers' behavior during the service encounter experience?
a. Moments of Truth b. High/Low contact service c. Servuction System d. Theater Metaphor e. Zone of Tolerance
The following four steps are necessary in order to use an activity-based costing system:
1. Compute the allocation rate for each activity. 2. Identify activities and estimate their total costs. 3. Identify the cost driver for each activity and then estimate the quantity of each driver's allocation base. 4. Allocate the indirect costs to the cost object. In what order are these steps performed? A) 2,3,1,4 B) 1,2,3,4 C) 3,1,2,4 D) 2,1,3,4