Your text divides norms into four categories: interaction norms, procedural norms, status norms, and achievement norms

Time and Newsweek have much less circulations than Reader's Digest

Indicate whether this statement is true or false.

Although defensiveness is an understandable reaction to an uncomfortable situation, learning

how to cope with defensive communication, both our own and that of others, can lead to greater con?dence as a communicator. Indicate whether the statement is true or false