Benchmarking is an approach to improving quality that involves:
a. breaking down a facilities functional processes and sub-processes into workable units which a quality plan can be applied and measured
b. forming quality circles that identify problems and devise and implement solutions
c. conducting time and motion studies and using the results to establish individual performance goals
d. developing numerical and other standards that allow comparison of a given facility to itself and to other facilities
Ans: d. developing numerical and other standards that allow comparison of a given facility to itself and to other facilities
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The advantage of maintaining enough manufacturing capacity to meet demand in any period is
A) very low inventory costs because inventory needs to be carried from period to period. B) very low inventory costs because no inventory needs to be carried from period to period. C) very high inventory costs because no inventory needs to be carried from period to period. D) very high inventory costs because expensive capacity would go unused during most months when demand was lower.
An effective multicultural manager needs culture-general skills, but not culture-specific skills
a. True b. False