Which of the following is true with respect to workplace discrimination?
A) Discrimination occurs more at lower levels in the organization than higher levels.
B) It may lead to reduced productivity and citizenship behavior.
C) Only intentional discrimination is addressed by diversity management efforts.
D) Forms of discrimination like exclusion are easy to root out.
E) The discriminators are invariably aware of their action toward the victim.
B
Explanation: B) Discrimination can occur in many ways, and its effects can be just as varied depending on the organizational context and the personal biases of its members. Discrimination can lead to serious negative consequences for employers, including reduced productivity and citizenship behavior, negative conflicts, and increased turnover.
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Which of the following opinions is a proponent of corporate social responsibility most likely to hold?
a. The primary responsibility of social welfare rests with governments and not business firms. b. The free market, not companies, should decide what is best for the world. c. Businesses have resources, so businesses should be given the chance to solve social problems. d. Businesses never perpetrate social problems.
When faced with a coworker with a personality quirk, it is best to
a. show sympathy without submitting to his or her demands. b. ignore the person until he or she changes. c. display a quirk of your own. d. shower the person with affection.