Pick two of the user groups you identified from the last question and interview representatives from the groups to gather information about their tasks. You should listen to at least four people from each group.

For each group, list the tasks. Are there any commonalties or differences?

The following is from a task analysis carried out at a large, private religiously affiliated school in a major Midwestern city. Your mileage will vary.
One commonalty is that people visit departmental Web sites to get information. However, the information they desire varies widely:
Prospective students
Undergraduate

Parents picking up the tab Choice of major – job/ grad school Student Life Financial Aid -- loans, work-study Location of Campus – interesting environment? Campus housing
Already employed Choice of major -- job enhancement Financial Aid -- tuition deferment if company pays; loans Location of campus – close to work, home?
Graduate Similar to the already-employed undergraduate. (Most graduate students are employed full-time.)
Faculty Where’s my class being held? Roster?
Past performance of students Contact information for a student Submitting grades Listing of programs and their requirements Contact info for additional student resources –
career center, health center, Contact info for fellow faculty, other departments
Advising Listing of programs of study and their requirements Course descriptions Syllabi
Past performance of students Contact information for a student Contact info for additional student resources
– career center, health center, Contact info for fellow faculty, other departments
Administration
Listing of programs of study and their requirements Course descriptions Syllabi Contact information for a student Teaching Evaluations for faculty
Enrollment figures
Current students Undergraduate Matriculating freshman
How do I enroll?
When do I have to pay my bill? What courses should I take? Who’s my advisor?
Matriculating transfer students How do I enroll?When do I have to pay my bill? Which of my courses transferred? Who’s my advisor?
At least one term of enrollment, but not senior status yet Course syllabi Info on faculty member Class schedule Availability of internships
Seniors looking to graduate Have I met my degree requirements? Employers visiting campus
Graduate
Enrolling for first time How do I enroll? How do I defer payment?
At least one term of enrollment Course syllabi Info on faculty member (research interests) Available research opportunities Class schedule
In last term before graduation Have I met my degree requirements? Employers visiting campus