When Rachel is listening to the local candidates for city council speak she is very interested in hearing what their plans are for dealing with the increasing homeless population in the town. She is most likely:

All of the following steps are used in the process of brainstorming EXCEPT:

a) brainstorm ideas. b) instruct members in procedures and warm-up. c) evaluate ideas and select the best solution. d) silently generate ideas.

Tyrone has just started a new job in a small office, and wants to make a good impression. Knowing that he has a problem interpreting nonverbal cues, Tyrone would find which strategy most useful to help him improve?

A. jump quickly to conclusions B. just ignore any nonverbal behaviors C. use descriptive feedback D. express agreement or disagreement openly