The better a supervisor is at adjusting to change, the easier it will be for her employees to accept changes and the more productive the working climate will be

A top-level manager who has committed sexual harassment should be disciplined the same as a low-level employee.

a. true b. false

In an effort to reduce the costs of resolving disputes and produce durable resolutions, some

organizations use a procedure in which senior executives consider the elements of a dispute. This procedure is known as the: A) mediation-tribulation strategy B) multistep negotiation procedure strategy C) loop-back strategy D) wise counselor strategy