Presenting a balanced view of pros and cons can add to your image of trustworthiness.

When dealing with neutral audiences, it is important to discover the reasons for their

neutrality. Listeners may be __________. a. gatekeeping, tension relieving, or summarizing b. uninformed, undecided, or uninterested c. uninformed, undecided, or unkempt d. gatekeeping, undecided, or uninterested e. withdrawing, blocking, or uninformed

When public speaking in the United States, it is important to ________

A) avoid making eye contact with audience members B) make direct eye contact with audience members C) ensure your facial expressions match the tone and mood of your message D) both B and C