Describe the two elements of communication competence and the three goals that are important during an interaction

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Answer: Communication competence—the ability to adapt one’s communication to achieve one’s goals—is composed of two elements: appropriateness, which is defined as following the relevant rules, norms, and expectations for specific relationships and situations; and effectiveness, which involves achieving one’s goals successfully. Speakers are competent when they understand the expectations regarding their behavior and are able to behave in a way that fulfills those expectations. Generally, speakers have three types of goals that are important during an interaction: content, relationship, and identity. Content goals describe the concrete outcomes you would like to achieve during an interaction. Relationship goals refer to your desire to change or maintain your relationship with another. Finally, identity goals describe how we would like others to see us or help us see ourselves.