Drill-down reports highlight data that are out of the normal operating range

Answer the following statement(s) true (T) or false (F)

1. Double-loop learning involves changing the organization's culture. 2. Creative tension stems from the gap between the organizations' continually upwardly upgraded vision and the reality and suggests the learning organization's continually questioning and challenging the status quo. 3. Empathy is reflected by the genuine concern for and the interest in employee suggestions and innovations that can be operationalized through a feedback systems. 4. Taken at a more individual employee, organizational behavior level, employees would react to environmental changes in a standard, routine response in the adaptive organization, often resulting in short-run solutions. 5. In a learning organization, managers learn how to encourage their people to redirect their energies toward the substance of disagreements rather than toward personality clashes or political infighting.

Efforts to improve cooperation among firms in the supply chain can be characterized as:

A) globalization. B) domestic focus. C) relationship management. D) electronic commerce.