According to identity management theory, self-other dialectic refers to the tension between supporting your own cultural identity and that of other person

The zoo story includes important systems principles including all of the following except

a. groups operate within larger systems b. change is always more complex and more difficult than first imagined c. individual beliefs about how change occurs are generally correct d. serious problems can be resolved through careful analysis and group discussions

Most people have some communication apprehension, although the contexts that make people apprehensive may differ

Indicate whether the statement is true or false.