Toys "R" Us unsuccessfully targets the Japanese toy market by bypassing layers of distribution and adopting a warehouse style of selling that is similar to its U.S. approach

When making negative announcements about routine business matters,

A) the direct approach is generally best. B) the indirect approach is best in most cases. C) it is best to combine the direct and indirect approaches. D) there is no need to close on a positive note. E) using a buffer is not acceptable.

Which of the following refers to the extent to which a person devotes mental-processing activity to a particular stimulus?

A) cognition B) attention C) affect D) interpretation E) exposure