The authors use the acronym KSA to refer to what?
A) Keep it Simple, and have the right Attitude
B) Knowledge, skills, and attitudes
C) Knowledge, strategy, and aptitude
D) Knowledge skills and abilities
B
Business
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In terms of organizational culture, a _______ is an artifact, act, quality, or event that conveys an organization's most important values to others.
Fill in the blank(s) with the appropriate word(s).
Business
The first generation of EC involves social networks, virtual worlds, and online transactions
Indicate whether the statement is true or false
Business