A(n) ________ is a standard format for displaying project schedule information by listing project activities and their corresponding start and finish dates in a calendar format.

Consider the following statement: "Our profits, which have been disappointing, are only part of the total picture." This statement uses a ________ to deliver negative news

A) mixed metaphor B) parenthetical expression C) deflective reference D) contingent modifier E) conditional statement

When you are refusing a routine request from someone in an established relationship, you

A) should use the indirect approach. B) should invoke company policy if that is a possible out. C) don't need to invest as much time and effort as you would for other kinds of negative messages. D) should give the name of the person making the decision. E) should use the direct approach.