When Antoine purchased a doll dream house for his daughter, he mailed in his receipt showing how much he had paid for the toy and the proof of purchase form off the carton in which the dream house came to the manufacturer. In six weeks, he received a check from the manufacturer for five dollars. The manufacturer used a ________ to refund part of the purchase price.

Occasionally, the Federal Trade Commission (FTC) bypasses the normal steps and uses the court system to stop an unfair or deceptive marketing practice. This occurs when:

A) the actions of a company are so severe that immediate action is needed B) a full commission of the FTC is not available to hear a case C) a company violates a consent order D) a company appeals a consent order

Which of the following is true regarding doing business in Germany?

A) Germany has been described as a "high context" culture. B) Dinner is the most common meal for business meetings. C) Flashy brochures have more impact than statistic-filled ones. D) There is a strong emphasis on punctuality in Germany. E) Non-verbal communication is more important than the words used to communicate.