ItaLive is a company that specializes in Italian kitchens. It offers customers the unique
experience of having experts visit their home, design and set-up a customized kitchen best
suited to the customer's needs.
Which of the following approaches to differentiation does ItaLive
employ?
A) installation B) empathy
C) ordering ease D) maintenance and repair
A
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Approximately what percentage of the U.S. workforce has positions that require collaboration as a core job responsibility?
A) 20 percent B) 30 percent C) 40 percent D) 50 percent E) 60 percent
In addition to expressing appreciation for an idea, how can you reject a team member's suggestions while maintaining goodwill?
A) Discuss the merits of alternative suggestions B) Discuss reasons why the idea is bad C) Provide convincing explanations D) Let the team member know, in private, that other team members did not like the idea E) Make the team member responsible for the implementation of the idea so they will realize the problems with the idea