According to Stephen Covey, it's important for a persuasive speaker to understand the needs and interests of her audience because when people feel like you understand them, they are apt to lower their defenses and listen to what you have to say

What two parts is empathy best displayed through?

a. criticizing empathy and feeling empathy b. thinking empathy and feeling empathy c. saying empathy and criticizing empathy d. thinking empathy and saying empathy

The main goal of informative speaking is audience understanding

Indicate whether the statement is true or false.