Which of the following actions is best to keep a behavioral patient calm and to avoid provoking a violent outburst?
a. Inform the patient of everything that is happening and use a calm voice throughout care.
b. Establish that you are in control of the situation and that the patient must cooperate or you will restrain him.
c. Inform the patient that he is responsible for all of his actions, and that if he hurts you, you will sue him.
d. Involve as many people as possible in the situation as a "show of force."
Answer: a
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