According to the text, a good negotiator should learn to master which of the following abilities?

A. Gauge your own reality.
B. Gauge your counterpart’s actual strength or weakness.
C. Understand conflict management
D. Understand decision-making processes.

D. Understand decision-making processes.

Communication & Mass Media

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Agency?" This type of survey question is known as a(n) _____ question. A) open B) closed C) scale D) loaded

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_____ is the process of listening to evaluate the quality, appropriateness, value, and importance of the information you hear

A) Accommodation B) Critical listening C) Information overload D) Reasoning

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