Grouping your trainees by their years of experience is a helpful method for training

The tendency to view one's own group as the standard against which all other groups should be measured or judged is called _____

a. stereotyping b. labeling c. ethnocentrism d. prejudice

The use of verbal communication to attack others based on some social category such as race, ethnicity, religion, or sexuality is known as _____

Fill in the blank(s) with correct word.