Money spent training an employee how to do the job mistake free is an example of an appraisal cost

Which of the following is one of the customer-driven approaches to improving productivity?

a. Ask customers not to use third parties. b. Limiting customer involvement in production. c. Changing the timing of customer demand. d. Reducing backstage elements of production. e. Reducing front-stage elements of production.

The principle of compression is a key technique to unlocking an individual's creative potential

Indicate whether the statement is true or false.